PAYMENT & CANCELLATIONS

1. For all confirmed bookings, payment is always in full and in advance. 

2. Snowdog reserve the right to cancel any tours or activities with no notice should we deem the weather conditions too dangerous to run the tour. To date, we have never cancelled a tour, but occasionally, there may be delays due to adverse weather conditions. If we cancel, you will receive a full refund if we cannot reschedule or offer you a satisfactory alternative activity.

3. We are sympathetic to circumstances and will consider all instances of late cancellations on their own merit.

CANCELLING A SINGLE EXPERIENCE

For our individual tours and experiences, cancellations made more than 7 days before the tour are refunded in full, less an administration charge of 3.5% of the booking value (minimum 100 SEK). Cancellations made between 72 hours and 7 days before the tour carry a 50% fee. Cancellations made less than 72 hours before the tour carry a 100% fee.

CANCELLING A PACKAGE

Arctic Discovery, Husky & Aurora and Arctic Immersion commit several time slots across more than one day, so the notice periods below apply to these packages. All cancellations must be made by email to info@snowdog.se.

CANCELLATION POLICY

1. Any cancellations must be made by email to info@snowdog.se, and any fees incurred will be determined by the date the email was received by Snowdog and are stated below. Special circumstances will be considered.

2. 60 days or more before the tour: no cancellation fee, other than the card payment fee charged when you booked, which we are not refunded and so cannot pass back.

3. Between 59 days and 46 days before the start of the tour, you will incur a cancellation fee of 15% of the tour cost per person.

4. Between 45 days and 30 days before the start of the tour, you will incur a cancellation fee of 30% of the tour cost per person.

5. Between 29 days and 15 days before the start of the tour, you will incur a cancellation fee of 50% of the tour cost per person.

6. 14 days or less before the start of the tour; a cancellation fee of 100% of the tour cost per person will be incurred.

​IMPORTANT!

The above cancellation policy does not apply to the following tours (due to cancellation policies of establishments used and visited during those tours):

• Overnight Husky Tour

• Snowmobiles and Helicopter Tour

CHILDREN & PREGNANT GUESTS

1. We do not accept children younger than 6 years old or pregnant women on any of our standard sled dog tours.

2. Exceptions may be made, but you will have to contact us prior to booking, and we can consider the possibilities.

3. It is your responsibility to be honest and inform us prior to booking. Any incidents due to non-disclosure will be entirely the responsibility of the booking party.

PHYSICALLY CHALLENGED & ELDERLY CLIENTS

1. We can, given the time and weather, cater for the more physically challenged people, but please notify us prior to booking, and if we can, we will try and arrange a suitable solution.

2. If you have any physical injuries, you must inform us before your tours so we can evaluate any risks to ensure your safety.

3. We have had people as old as 80 drive their own dog team, but a certain amount of agility and fitness is required. However they can also sit on the sled, but remember Dog Sledding is quite different from sitting in a car, conditions and terrain are constantly changing so it is an adventure at times. Please consider that the very young and very old are generally more susceptible to adverse weather conditions.

EXTREME COLD

Our kennel sits in a valley outside Kiruna and is often colder than the town forecast. If the SMHI forecast for Kiruna falls below −30 °C on the day of your tour, you may choose to cancel. We will reschedule you or refund you in full, whichever you prefer. This applies regardless of the notice periods above. Please let us know by email to info@snowdog.se.

We may also offer you the same choice on days when conditions at the kennel are colder than the town forecast suggests. If we think the conditions warrant it, we will contact you.

SNOW CONDITIONS

Our tours depend on sufficient snow. Early or late in the season, if conditions mean a sled tour cannot run safely, we will normally offer you a place on one of our training runs instead: our teams train in harness pulling a wheeled rig, and you ride as a passenger behind a full team. It is a different experience rather than a substitute, so it is always offered rather than imposed — if you would prefer to reschedule or be refunded in full, that is entirely your choice, and there is no administration charge, because the change is ours. Guests do not drive the rig.

GUEST WEIGHT

For our huskies' welfare, our sleds and dog teams are set up around a working weight, and we ask you to tell us in advance if anyone in your party is above it, so that we can allocate the right sled and the right team for your day.

On our guide-driven tours - Sunrise Zen, Sunset Zen and Aurora Zen - please tell us at the time of booking if any guest is over approximately 100 kg.

On our self-drive tours - Polar Sunrise and Polar Twilight - two guests share a sled, so it is the combined weight of the pair that matters. Please contact us before booking if the two of you together come to more than approximately 180 kg (397 lb).

We welcome guests above these figures regularly and it is rarely a problem. It does change which sled and which team we allocate, and sometimes how we pair guests, which is why we need to know in advance.

Where this has not been declared and we are unable to allocate a suitable sled or team on the day, we may have to alter how your tour runs, and in rare cases it may not be possible to run it as booked, in which case the cancellation terms above will apply.

ALCOHOL & DRUGS

• Snowdog reserves the right to stop anyone from joining the tour whom we consider impaired in any way by drugs or alcohol.